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| When I choose 2-3 flavors, are the flavors separated? |
| Yes, the individual flavors are separated by dividers. |
| May I order only one (1) flavor? |
| Yes, some customers do. |
| May I designate a specific delivery date? |
| You may designate a SHIPPING date as far as thirty (90) days into the future. Delivery dates can not be selected. However, we do guarantee Overnight, 2nd day and 3-day delivery services to arrive within the specified time frame. Please see are shipping information under the Customer Service tab of our web site. |
| Will the gift recipient receive any paperwork showing the cost of the product? |
| No pricing is shown on the Packing Slip the gift recipient receives, only a product description and a gift message (if included) is listed. |
| May I send a message with my gift? |
| Yes. You will be prompted during the ordering process. |
| How is my order delivered? |
| All orders are shipped via UPS Ground. UPS Air upgrades are also available. |
| What happens to the package if the gift recipient is not home/or available? |
| We have an agreement with UPS to leave the package at the recipient’s location using the driver’s discretion. |
| I don’t have a credit card, can I still place an order? |
| Yes, please contact Customer Service, Toll-Free 1-800-682-6820. |
| Do you ship outside of the United States? |
| No, with the exception of Canada. |
| Do you offer Gift Certificates? |
| Yes, please call Customer Service, Toll-Free 1-888-682-6820. |
| How can I find out the status of my order? |
| Visit the My Account page on our website. You must login to view your account, then click on View My Order History, find your order and click on the Order Detail link; or you may call Customer Service, Toll-Free 1-888-682-6820, our experienced customer service representatives will be happy to assist you. Once your product has been shipped you will receive a confirmation email with tracking information, you may click on the tracking link directly from the email to view shipping status information. |
| I received a tin as a gift and I would like to order more popcorn, but I don’t need another tin. Can I order only the popcorn? |
| Yes, we offer refill bags in most flavors. |
| What If I'm not satisfied with my order? |
| We prepare our gourmet popcorn using only the highest quality and freshest ingredients. If you are not satisfied for any reason we will promptly send replacement gourmet popcorn gift, a refund or credit your account, whichever you prefer. |
| What happens if I order a product, and the price was incorrect on your website? |
| Unfortunately, mistakes can happen (rarely, we hope!). If a price is listed incorrectly on our website, we will contact you directly, we will not process your order until you have been
notified of the correct price and have agreed to the change in price. |
| What is the cut-off time for my order to be shipped the same day? |
| Most orders received before 12:00 noon EST will ship that same day. Orders after 12:00 noon EST will ship the next business day.
You will receive an email confirmation to let you know when your popcorn has shipped. |
| Can you ship to my P.O. Box? |
| We ship your order via UPS. UPS cannot deliver to Post Office boxes. |
| I have allergies...are your products free from peanuts, tree nuts, nut oils, soy, dairy and/or gluten? |
While only some of our products actually contain nuts or nut products, all of our products are produced in a facility that uses milk, soy, peanuts and tree nuts. We cannot guarantee that any of our products are completely free from cross contamination during cooking, processing or packaging.
All of our popcorn is oil popped using highly processed peanut oil. To see the allergen alert regarding the safety our peanut oil you may click here. We believe the use of high quality peanut oil is a taste difference our customers appreciate and we rely on the safety statements of our vendor that assure us that the product we use is not an allergen.
We are glad to tell you that our popcorn is free of wheat, barley, oats and rye. We do recommend that you check with your physician to determine if corn is acceptable in your diet. As for gluten, we cannot promise that there is no contamination during processing and packaging. |
| Where are you located? |
| We are located in Historic Frederick Maryland, which is 40 miles north of Washington, DC. |
| What if I do not receive an order confirmation via e-mail? |
| You will receive an order confirmation message via e-mail shortly after Catoctin Popcorn Company receives your order. If you do not receive this message within four hours of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us at 1-888-682-6820 to ensure that your order is being processed. |
| Can I change the delivery address? |
| We will be happy to change the delivery address as long as your order has not been delivered or is not on its way to being delivered. To request a change to your order's delivery address, please contact customer service at 888-682-6820. |
| Can I change the date of my order's delivery? |
| If your order has not been delivered, or is not on its way to being delivered, we will be happy to change its intended delivery date. To request a change to your delivery date please contact customer service at 1-888-682-6820. |
| Is it safe to use my credit card online? |
| We never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, you will notice a blue bar at the top of the browser window and an unbroken key or lock icon at the bottom left corner of the window. |
| Can I cancel an order? |
| If your order has not already been delivered, or is not on its way to being delivered, we can easily cancel it. To do so, please contact our customer service department immediately at 1-888-682-6820. If your gift order has already been sent out for delivery we will be unable to cancel it. |
| When will my order arrive? |
| When placing your order, you will be asked to request a delivery date. Direct-shipped gifts are delivered via Ground, 2nd Business Day or Next Business Day and are delivered during normal business hours. |
| Which credit cards are accepted? |
| We accept a variety of credit cards including American Express, Discover Card Network, MasterCard, and VISA. |
| For how long do you guarantee prices? |
| We believe that our pricing is very competitive for the quality and verity of popcorn gifts that we offer. However, our costs change everyday and occasionally these changes necessitate that we adjust our pricing as well, for this reason all of our pricing is subject to change without notice. However, if we offer a special we will honor the pricing of the special regardless of any underlying cost change until the offer expires. |
| How long do you maintain promotional pricing and sales events? |
| Generally, when we offer a promotion or sale we will advertise the expiration date with the offer. However, in the event that we offer a promotion or sale without an expiration date it is the policy of the company to maintain that offer for a minimum of 14 days or while supplies last (whichever comes first) at which point the offer will automatically expire. But don’t worry we like to mix it up so if one offer fades away, another will be coming your way soon. |
| How do I receive promotional pricing and sales information? |
| In order to let you know about promotional pricing and sales we will advertise in local media, our featured products and through our email offers. To be sure you receive all the offers your entitled to as a valued customer be sure to sign up for our email notices when you establish your account or go into your account and opt in to our email program. Alternatively, check the web often our featured selections will generally be offered with a discount or other promotional value. |
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