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Kernal History

Catoctin Popcorn Company was established in 2001 as Catoctin Kettle Korn. In the beginning, we were on roadsides and at local fairs. We’ve stirred up thousands of customers and kettles of our Famous Kettle Korn.

But a funny thing happened as the company grew. We developed recipes for Golden Gourmet Caramel, Classic Cheddar, White Cheddar, Peanut Butter Cluster, and more – and people raved about every new flavor!

We moved onto the World Wide Web and then started distributing – people raved about that too! One day, we looked around at all the changes and realized, we’re so much more than Kettle Korn! So we changed our name to the Catoctin Popcorn Company. But don’t worry – we’re not changing the Kettle Korn. It’s just as great as it’s always been – and always will be!

 

Call Us Toll Free
1.888.682.6820


Privacy Policy

Catoctin Popcorn Co. collects customer information to improve your overall shopping experience with us. We respect your privacy and are committed to maintaining and using this information responsibly. Except as otherwise mentioned below, this privacy policy only addresses the use and disclosure of information we collect from you on our web site. By visiting CatoctinPopcorn.com or any of the web sites operated by our affiliated companies (including Catoctin Kettle Korn) you are accepting the practices described in this privacy policy.
  • information we collect about you
  • how we use this information
  • our marketing emails
  • how we work with third parties
  • your CatoctinPopcorn.com account
  • links to other sites
  • cookies and web beacons
  • changing email or catalog preferences
  • privacy of young children
  • security
  • accessing Catoctinpopcorn.com from outside the U.S.
  • policy changes and questions

Any personal information you provide to us on our web site is maintained in private files on our secure Web server and our internal systems. We collect information when you register or update your account, log-in, place an order, opt-in to receive our emails, shop online, request a catalog, or participate in a sweepstakes, contest, promotion or survey. This information may include, but is not limited to, name, email address, billing and shipping address, credit card information and phone number. If you create an account, you may also have the option of providing your product preferences and demographic information.

How We Use this Information
Catoctin Popcorn Co. will not sell, rent or share your email address with third parties to send you unsolicited email. However, in our ongoing effort to provide you with the best service possible, we may share your information with our family of brands and/or affiliated companies (including Catoctin Kettle Korn) for their use.

When you supply your postal address, either when requesting a catalog or placing an order, you may receive a catalog by mail from Catoctin Popcorn Co. or our affiliated companies. We occasionally make our postal list available for limited use by a few reputable and carefully screened firms, but at your request, we will not share your address with anyone. Requests can be sent to contactus@Catoctinpopcorn.com.

When you place an order on Catoctinpopcorn.com, we use this information to process and track your order and contact you via email, postal mail or phone if we have any questions or concerns regarding your order. If you provide an email address during checkout, you will also receive order and shipping confirmation emails.

We also maintain a record of your purchases made on Catoctinpopcorn.com and through our family of websites and combine this with information you have provided in our retail stores or over the phone in order to serve you better. We may combine information you provide with demographic information, information gathered from our other brands and affiliated companies, and information that is publicly available. We may also use information about your product preferences and interests in order to improve our site design and enhance your shopping experience.

When we offer sweepstakes, contests, promotions or surveys, you may be required to provide certain personal information so we can notify winners and/or fulfill promotional obligations. In these instances, you have the option to receive emails or other communications from us regarding our products, services, contests, and promotions. Even if you have previously chosen not to receive email or postal mail from us, you may still receive information as it relates to the sweepstakes, contest, promotion or survey in which you have participated.

In the unlikely event of a sale of some or all of our business, Catoctin Popcorn Co. may disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this privacy policy.

You should also be aware that we may disclose specific information about you if required to do so by law, governmental request or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our web site or the public.

Our Marketing Emails
At various points on our site you have the option to join our email list and receive information about our products, services and offers. Also, if you provide us with your email address either on the home page, when you register, place an order, enter a contest or during checkout, you may automatically be added to our email list and receive marketing or promotional information from us or one of our other brands or affiliated companies. If you do not wish to receive Catoctin Popcorn Co. or Catoctin Kettle Korn marketing emails, you may opt-out by clicking on the unsubscribe link found at the bottom of all Catoctin Popcorn Co. marketing emails, or you may click here. You can also email customer service at contactus@Catoctinpopcorn.com or call 888-682-6820. You can also request removal via postal mail by writing to:

Catoctin Popcorn Co. Customer Relations
7311 Grove Road, Suite A1
Frederick, MD 21704

Please be aware that it can take up to 10 business days to remove you from our marketing email lists. If you opt-out from our marketing emails, you will continue to receive order and shipping confirmation emails and all other emails relating to your order(s).

How We Work with Third Parties
Catoctin Popcorn Co. works with reputable third parties who perform services on our behalf. Sometimes these service providers need information about our customers in order to do their jobs, such as fulfill orders and promotions, maintain and manage our customer database and report on customer behavior and/or preferences. When Catoctin Popcorn Co. allows these service providers access to your information, we require them to maintain your information in the strictest confidence and do not permit them to use it in any way other than to help us provide you with better service.

We currently use the services of a few carefully selected marketing companies to help manage and optimize our Internet business and communications. These companies help us to measure the effectiveness of our advertising and how visitors use our site. To do this, cookies and web beacons are placed on our web site on our behalf. The type of information we collect includes pages visited, products viewed and products placed in your shopping cart. By supplementing our records, this information enables us to learn what pages are most attractive to our visitors, which of our products most interest our customers and what kinds of offers our customers like to see. Although our marketing partners log the information coming from our site on our behalf, the data retrieved cannot be used for any reason without our authorization. If you prefer us not to have your information included in our ongoing site analysis to improve our site, products, offers and marketing strategy, you can "opt out" by clicking here.

In addition, we may share statistical, demographic and other non-personally identifiable information with third party companies to help manage and optimize our Internet business and communications.

Your Catoctinpopcorn.com Account
Personal information relating to you and your order history is only available to you if you provide the correct password that you create. After providing your password, you can edit or delete your information at any time through the 'my account' page.

If you forget your password, you can request that it be emailed to your email address. We will not give passwords out over the phone, nor will we email them to a different email address than the one used to register.

Your address book, located in the 'my account' page, is your personal storage space. We do not use the names of the people in your address book to send email promotions or catalogs by mail.

When you enter names in your address book, they will be accessible on your computer to place orders whether you are logged in or not. If you are using a public computer, please click on the link on your order confirmation page that prompts you to 'click here to clear all information' after placing your order to maximize privacy.

Links to Other Sites
To enhance your shopping experience, the Catoctin Popcorn Co. site may have links to other sites. Those Web sites will have their own policies on privacy that you may wish to review. Catoctin Popcorn Co. has no responsibility for these linked Web sites.

Cookies and Web Beacons
Cookies are bits of information that we automatically store on your computer if your computer accepts cookies. Cookies do not contain any personally identifiable information such as your name, address or any financial information on your computer. We use cookies to recognize you and your preferences to make shopping easier and provide you with a customized experience on our web site. Catoctin Popcorn Co. places a unique user ID number on your cookie which allows us to access information that will improve your shopping experience, such as holding items in your shopping bag, accessing your address book, or providing you with customized pages based on your past viewing or purchasing preferences. We also use cookies to track traffic to different parts of our web site in order to make improvements and optimize your shopping experience.

If you do not wish to have a cookie on your system, you can set your browser preferences to refuse them. In order to disable cookies, please consult your browser's help section for instructions.

Web beacons are small strings of code that are placed in a web page. They are sometimes called "clear GIFs" (Graphics Interchange Format) or "pixel tags". Web beacons are most often used in conjunction with cookies to monitor activity on our web site. When you visit a particular web page, web beacons notify us of your visit. Since web beacons are used in combination with cookies, if you disable cookies the web beacon will only detect an anonymous web site visit.

Changing Email or Catalog Preferences
If you do not want Catoctin Popcorn Co. catalogs, please send us an email to contactus@Catoctinpopcorn.com with the following:

  • The phrase "no catalog" in the subject line
  • Your name and your complete mailing address
  • The ID# in the gray box above your name on the back of the catalog. (We can process your request without this number, but including it will completely ensure that you are removed.)

You will receive an email confirmation that your request has been received and processed. Although we strive to update our mailing list as frequently as possible, you might receive another catalog before we are able to remove you.

If you do not want promotions or catalogs mailed to you from third parties, please send us an email to contactus@Catoctinpopcorn.com with the following:

  • The phrase "no catalog" in the subject line
  • Your name and your complete mailing address
  • The ID# in the gray box above your name on the back of the catalog. (We can process your request without this number, but including it will completely ensure that you are removed.)

You will receive an email confirmation that your request has been received and processed.

If you want to change your postal or email address, please send us an email to contactus@Catoctinpopcorn.com with the following:

  • The phrase "address change" in the subject line
  • Your name, complete old postal or email address and the new address that you would like to change it to.

You will receive an email confirmation that your request has been received and processed.

Security
The security of your information is very important to us. We use 128-bit Secure Socket Layer (SSL) technology to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than Catoctin Popcorn Co.

Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:

  • The "http" in the web address will be replaced by "https"
  • Depending on the browser, you will see either a padlock (Microsoft Internet Explorer, AOL, Netscape Communicator) or a solid key (Netscape Navigator) in the lower section of the browser window.

Only browsers that use the 128-bit Secure Socket Layer technology are able to order through the Catoctin Popcorn Co. web site. If your browser does not support SSL, you can get an upgrade at Microsoft's or Netscape's home page.

While we implement these and other security measures on our site, please note that 100% security is not always possible.

Accessing Catoctinpopcorn.com from outside the U.S.
If you are visiting Catoctinpopcorn.com from a location outside of the United States, you will be connected through and to servers located within the United States. All Catoctinpopcorn.com orders will be accepted and fully processed in and shipped from the United States and all information you provide will be securely maintained in our web server and internal systems located within the United States.

Security
Catoctin Popcorn Co. may update our privacy policy from time to time and our use of the information we collect is subject to the terms of the privacy policy then in effect. Whenever we make a change, we will post the updated policy at this site and we encourage you to check our policy periodically. If you have any questions or concerns regarding our privacy policy, please contact us:

By email: contactus@Catoctinpopcorn.com
By phone: 888-682-6820 Monday – Friday 9 AM – 5PM Eastern Standard Time
By fax: 301-620-9634
By mail: Catoctin Popcorn Co. Customer Relations
7311 Grove Road, Suite A1
Frederick, MD  21704

Privacy policy last updated 11/01/07

 

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